The fine print,
without fine print.

AudioSolution dispatches from regional warehouses across North America, Europe, and Asia-Pacific. Your order ships from the warehouse closest to your delivery address — which keeps transit times short and customs friction low.

Shipping times

| Region | Standard | Express | | --- | --- | --- | | Continental US | 2–5 days | 1–2 days | | Alaska, Hawaii & US territories | 4–8 days | 2–4 days | | Canada & Mexico | 5–9 days | 3–5 days | | Europe | 5–10 days | 3–5 days | | Rest of world | 7–14 days | 5–8 days |

Standard shipping is free on orders over $80 within the continental US. Express shipping is calculated at checkout based on weight and destination.

Customs & duties

The price you see at checkout is the final price. We pre-clear duties for all major destinations, so your courier will not arrive asking for additional payment. If a customs charge is ever incorrectly assessed against you, forward us the receipt and we will reimburse you directly.

Returns

You may return any unopened item within 30 days of delivery for a full refund. Opened items can be returned within 14 days for a refund minus a 15% restocking fee, provided they are in resalable condition with all original accessories and packaging.

• Return shipping is free for defective items — we will email you a prepaid label.
• For change-of-mind returns, return shipping is your responsibility.
• Refunds are processed within 5 business days of receipt at our Brooklyn warehouse.

If your item arrives damaged in transit, photograph the box before opening it where possible and email support@audiosolution.shop within 48 hours. We will resolve damage claims without requiring you to ship the product back first.

Every product sold by AudioSolution carries a 2-year warranty from the date of delivery, in addition to any manufacturer warranty that ships with the product. Our warranty applies regardless of whether the manufacturer's own coverage is honored in your country.

What's covered

• Manufacturing defects in materials or workmanship
• Premature component failure under normal household use
• Failure of bundled accessories such as cables, ear pads, and power supplies
• Driver and amplifier failures that occur within rated operating limits

What's not covered

• Accidental damage, drops, or liquid ingress
• Wear-and-tear consumables (ear pads beyond 1 year, stylus tips beyond 1 year, cables that have been visibly stressed)
• Damage from unauthorized repair, third-party modification, or non-OEM replacement parts
• Normal cosmetic wear including light scratches and finish patina

How to file a claim

To open a warranty claim, email support@audiosolution.shop with your order number, a clear description of the issue, and either photos or a short video showing the problem. Our team typically responds within 4 working hours during East Coast business days and resolves most claims without requiring you to ship the product back first.

If a return is necessary, we cover the cost of return shipping with a prepaid label issued from our Brooklyn warehouse. Replacement units are dispatched the same day we confirm the claim.

These terms govern your use of audiosolution.shop and any purchases made through it. By placing an order or creating an account, you agree to be bound by them. We try to keep this document short and human — read through it once and you will know everything you need.

Account & orders

You can place orders as a guest or with a registered account. You are responsible for the accuracy of the shipping and contact information you provide. We reserve the right to cancel orders that appear fraudulent or that violate our acceptable-use rules — for example, orders intended for resale through unauthorized channels.

Pricing

All prices are listed in USD and are inclusive of duties and taxes for supported destinations. We may correct pricing errors before a shipment leaves our warehouse; if a corrected price would meaningfully change the value of your order, we will contact you for confirmation before charging.

Member benefits

If you are an active member, the discount and free-shipping benefits listed in your membership plan apply automatically at checkout. Membership is non-transferable. We may suspend membership benefits if a single account is used to fulfill orders that are clearly not for personal use.

Liability

To the extent permitted by law, our liability for any claim arising from a purchase is limited to the purchase price of the product in question. We are not liable for incidental or consequential damages, including audio equipment used in commercial recording or broadcast settings.

Governing law

These terms are governed by the laws of the State of New York, USA. Disputes will be resolved in the state and federal courts located in Kings County, New York, unless otherwise required by applicable consumer-protection law in your jurisdiction.

We collect the minimum amount of personal data needed to ship your order and improve our service. We do not run advertising on this site, and we have no commercial reason to share data with third parties beyond the strict requirements of fulfilling your purchase.

What we collect

• Order data — your name, email, shipping address, and phone number
• Payment data — handled directly by Stripe and Shop Pay; we do not store card numbers on our servers
• Browsing data — anonymized analytics about which pages you visit, aggregated across all visitors

What we don't do

• We do not sell your data. Ever.
• We do not share your data with advertising networks or data brokers.
• We do not retain order data beyond 5 years (the legal minimum for tax records under US federal and New York state law).

Your rights

You may request a copy of the personal data we hold about you, or its deletion, by emailing privacy@audiosolution.shop. We respond to verified requests within 30 days. Residents of the EU, UK, California, and other jurisdictions with applicable privacy laws have additional rights under GDPR, UK GDPR, and CCPA respectively — those rights are honored regardless of where you placed your order.

Children

This site is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal data through the site, contact us and we will delete it promptly.

For any privacy question that this document does not answer, write to privacy@audiosolution.shop and a real person will respond.